12 JUNE 2018, WBA WIRELESS GLOBAL CONGRESS, ORLANDO – A major global satellite provider is using the GlobalReach Technology Wi-Fi authentication platform to create and deliver carrier-grade in-flight connectivity. It has already connected two international airlines. The provider’s proposition is based on the AAA platform. It offers in-flight connectivity as a business-to-business service and as a business-to-consumer managed service.
Built on the award-winning GlobalReach AAA+ cloud-based Wi-Fi management platform, the software has provided in-flight connectivity since October 2017. Positive passenger feedback has seen it rolled out to one transcontinental airline, with a second soon to follow. Together, the jet companies transport over 55 million passengers on transcontinental and domestic routes.
Especially suited to high-demand passenger services, the GlobalReach solution includes a free 30-minute customer trial service, custom vouchers and route-based paid premium plans.
Using GlobalReach APIs, the satellite provider can collect detailed passenger analytics. This includes live flight behaviour such as live multi-currency transactions, Wi-Fi service uptake and usage reports. The airlines can now customise onboard promotional pricing, based on flight time, destinations, sponsorship and other criteria.
The satellite provider is looking at the offload capability of its backhaul solution. It is trialling Passpoint to support its roaming and offload partnership deals.
The GlobalReach platform allows carriers to create, configure and manage Wi-Fi services for any vertical or customer type. It is built to support billions of authentications and concurrent users.
“There’s a huge call for cloud-based in-flight carrier solutions right now,” said Thomas Locke, CTO, GlobalReach Technology. “Our platform scales to support large-scale satellite Wi-Fi services, giving service providers the flexibility to meet customer demand.”
About GlobalReach Technology
GlobalReach Technology provides award-winning wireless ISP solutions to help operators and wireless service providers to connect millions of users and devices to Wi-Fi networks, at thousands of venues. No other technology provider comes close to our track record of deploying large-scale, Wi-Fi services across a massive range of complex operating environments. Our high-performance, highly-reliable solutions support increased revenue, greater footfall, higher dwell time, better loyalty, social inclusion and customer satisfaction.