New Secure, Seamless Guest Wi-Fi at the Mercantile Hotel, New Orleans

Passpoint solution from GlobalReach Technology adds secure, seamless guest Wi-Fi.

New Orleans, April 11, 2019: The Mercantile, New Orleans, is offering guests a better Wi-Fi experience, with the introduction of Passpoint Wi-Fi. 

Using a Passpoint service from GlobalReach Technology, the hotel’s Wi-Fi login process has been streamlined to mirror today’s cellular connectivity. Guests who add a secure Passpoint profile to their devices will now automatically connect to Wi-Fi in the lobby and all 90 luxury guest suites.

The profile can be added to multiple guest devices, including Wi-Fi-only tablets and laptops. Guests scan a QR code (see below) or visit the GlobalReach OSU webpage to download a one-time provisioning file to configure the Wi-Fi settings, and encryption protocols without the need for human intervention. Once registered, guests’ devices will automatically and securely connect to Wi-Fi whenever they’re in range of the Mercantile’s Passpoint service.

“High-quality Wi-Fi continues to be important for our guests. Adding seamless Wi-Fi connectivity using Passpoint gives our guests the experience that they would get at home. It’s easy for our team to manage, and there’s no need for front-of-house staff to spend time handing out passwords. I’m confident it will boost guest satisfaction, and give us a new guest engagement channel” says Joshua Herron, Manager, Task Force at Innisfree Hotels.

In a separate innovation announced this week, Angie Hospitality announced that it has integrated GlobalReach Passpoint with its 24-hour guest room assistant. The new, secure Wi-Fi connectivity, which is also available in all Mercantile guest rooms this week, ensures that each guest can effortlessly and securely connect their devices to a private, in-room, secure Wi-Fi network, in addition to Angie’s array of voice control and touch screen capabilities.

The new, seamless guest Wi-Fi service was integrated with existing Wi-Fi hardware at the Mercantile, including its Ruckus ZoneDirector, Ruckus Wi-Fi access points and Deep Blue network. The launch coincides with the hospitality industry’s HT-NEXT event, in New Orleans this week, and will continue alongside the Angie Hospitality service. Delegates are invited to scan the code and stop in the Mercantile lobby to try the seamless Wi-Fi service.

The Mercantile Hotel New Orleans is a historic property, located within walking distance of the city’s famed French Quarter.

About GlobalReach Technology

GlobalReach is recognised as a Passpoint Wi-Fi industry leader. The GlobalReach Passpoint OSU has delivered secure authentication for some of the largest international Passpoint services since 2014, including 1,800 LinkNYC kiosks deployed across Manhattan, enabling up 20 million sessions authenticated in 2018.

GlobalReach Technology CTO, Dr. Chris Spencer, is co-chair of the HTNG working tasked with helping hospitality companies deliver an optimised Wi-Fi experience for guests. Dr. Spencer has written numerous articles on Passpoint and is a co-author of the Next-Generation Hotspots (NGH) Provisioning Standardisation and Specification White Paper released in October 2018 by the Wireless Broadband Alliance (WBA) and endorsed by the Wi-Fi Alliance (WFA).

GlobalReach’s Passpoint service was used to authenticate delegates’ Wi-Fi access at HTNG Europe conference, Lisbon 2018, and at hotel properties for a leading global hospitality brand during Mobile World Congress, Barcelona, February 2019.

GlobalReach has been shortlisted for the TechOvation Awards to be held at HT-NEXT, featuring its Passpoint innovations.

Media contact:

Kate Cleevely
T. +44 (0) 7754 920043