Dr Chris Spencer, GlobalReach CTO, Acting Co-Chair of Guest Wi-Fi Experience Working Group
LONDON, 4 OCTOBER 2018: GlobalReach Technology has joined HTNG (Hospitality Technology Next Generation) to respond to guest demands for an improved Wi-Fi experience. Its membership in HTNG will help it understand the challenges for global hospitality brands and Wi-Fi providers, and drive emerging solutions that improve upon the user experience.
GlobalReach already delivers, manages and monetizes Wi-Fi services and solutions for a number of global brands, cities and carrier networks around the World.
Its highly-configurable, scalable, and globally distributed technology platform, includes built-in authentication and provisioning, network and subscriber management, marketing tools, detailed analytics, supported by professional services, to allow hotel brands to understand and improve the guest quality of experience (QoE).
GlobalReach’s membership comes as HTNG announces a new workgroup to help hospitality companies deliver an optimised Wi-Fi experience for guests. The group’s acting co-chair is GlobalReach Technology’s chief technology officer (CTO), Dr Chris Spencer, who is a recognised thought leader in best-practice secure, seamless sign-on experience, and the benefits
of Passpoint. Chris previously presented at HTNG, Barcelona 2015 on the benefits of distributed authentication with a single identity.
Chris Spencer said: “We’ve listened to a lot of frustration from hotels about the impact of sub-optimal Wi-Fi services on reduced guest satisfaction, not reflecting brand standards, inability to manage this service element, and lack of insight into guest usage and behaviour. Our goal is to turn this experience on its head, by giving hotels and their service provider partners, the flexibility and control they need to improve the guest quality of experience and add real value to their businesses.”
GlobalReach is owned by Gate Worldwide Holdings, with a leadership team that is deeply experienced in the hospitality sector. Its customers include a major US national coffee shop chain, a large outdoor shopping center group, a well-known chain of shopping malls, Prezzo restaurants in the UK, all London Underground stations, in-flight Wi-Fi for pan-continental
airlines, large-scale municipal networks including LinkNYC, San Francisco and San Jose, and carrier SMB services, allowing seamless connectivity for users.
Its clients include Vodafone Group, Virgin Media, CenturyLink, Proximus, Telecom Malaysia, XLN, Cisco, HP Aruba, and Ruckus Wireless. The platform supports billions of authentications, supporting all major device brands and operating systems.
For more information please contact:
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About GlobalReach Technology:
GlobalReach Technology is the Wi-Fi AAA and captive portal platform purpose-built for the world?s largest service providers, who use it to manage multiple, complex wireless services for their business customers.
Its software and cloud-based platform powers some of the world?s most complex Wi-Fi services, delivering billions of authentications a year. These include San Francisco, San Jose, New York, London, Sydney, Mexico and throughout Europe.